On an average, people use 100s of services everyday and buy 10s of products every week. Ordering for food, taking an auto or train, buying vegetables are all a part of our daily needs. But not all products or services meet expectations. Collecting feedback, both good and bad, are extremely important to make changes and get better. And feedback isn’t as direct as ‘Yes, I loved it’ or ‘No, I hated it.’ Each product or service can be assessed in many ways. hated it.’ In this project, you take the role of a ‘Head of Customer Experience’ in a hospital and you are entrusted with developing a rating system that can be used by your customers everyday. Put on your thinking caps and get cracking.