Civic Superheroes - Helping Citizens Take Action

What this project is really about
From potholes to garbage piles, from broken streetlights to water shortages—our cities are full of problems that affect people’s daily lives. But here’s the big question: Do most citizens know how to get these problems fixed? In this project, you will become civic superheroes—finding out how your city’s grievance redressal system really works, then turning that knowledge into a physical awareness campaign that anyone in your community can see, read, and use. Your mission is simple: Make sure every citizen knows exactly how to report a problem and get it solved. In this project, you will: Phase 1 – Learn • Study how urban governance works: • Municipal corporations & municipalities • Roles of councillors, ward offices, and mayors • Official grievance redressal channels (helplines, apps, online forms, complaint registers) • Understand why citizen awareness is important for accountability. Phase 2 – Investigate • Pick 1–2 common urban problems in your area (e.g., garbage overflow, unsafe crossings). • Interview residents: Do they know where to file a complaint? Have they tried? What happened? • Test the process yourself: Call a helpline, use the official app, or visit the ward office to file an actual complaint (with permission). • Document your findings—what worked, what didn’t. Phase 3 – Create an Awareness Campaign • Design a set of 2–3 A3-sized posters or large infographics for public display that clearly explain: • Your chosen citizen grievance • Step-by-step how to file a complaint • Contact details of local authorities/offices • Citizens’ rights and responsibilities
What you'll walk away knowing how to do
This project isn't about memorising facts. It's about building capabilities that transfer — to your next project, your next class, and beyond.
Learn from someone who does this for a living
You're not learning from a textbook. You're learning from a practitioner.
Prithvi Datta & Prof. Srinath Ragavan
Krea University & Ashoka University
Prithvi Datta & Prof. Srinath Ragavan brings real-world expertise and professional depth to this project, guiding students through every phase with insight that goes beyond the classroom.

